{
  "page": {
    "id": "50v0b5s5h5yd",
    "name": "SpotMe",
    "url": "https://status.spotme.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Cloud","created_at":"2019-07-26T14:01:44.866+02:00","updated_at":"2019-07-26T14:05:22.879+02:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"3ds3gp7b8kkp","group_id":null,"page_id":"50v0b5s5h5yd","components":["j2d2vm49ccss","l9tdvmb9skdm","hk58mm6dgf0y","z6mn3dg9pg7p","3j4pd4hcbj0n"]},{"status":"operational","name":"Apps","created_at":"2019-07-26T13:58:07.079+02:00","updated_at":"2019-07-26T14:05:25.587+02:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"f2gp2fmm4jvm","group_id":null,"page_id":"50v0b5s5h5yd","components":["rpmbff6qqr8t","31n73rlz4v6m","8sbs8802rfq8","pzztnc2jf8qg"]},{"status":"operational","name":"Streaming","created_at":"2020-09-11T15:21:03.723+02:00","updated_at":"2020-09-11T15:22:13.187+02:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"zz2m4by44pts","group_id":null,"page_id":"50v0b5s5h5yd","components":["95q5fg4wch3n","mm797bj90r6p","y3zgqxt9jgmq","j83qk9y1k54s"]},{"status":"operational","name":"spotme.com","created_at":"2017-03-08T12:19:43.222+01:00","updated_at":"2021-06-04T16:44:07.854+02:00","position":4,"description":"www.spotme.com","showcase":false,"start_date":null,"id":"bpsqvrk1lplj","group_id":null,"page_id":"50v0b5s5h5yd"}],
  "incidents": [{"name":"Backstage Chat Support issue","status":"resolved","created_at":"2026-01-09T21:26:52.079+01:00","updated_at":"2026-01-09T21:58:57.275+01:00","monitoring_at":null,"resolved_at":"2026-01-09T21:58:57.259+01:00","impact":"none","shortlink":"https://stspg.io/skgtf3cv4syn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-01-09T21:26:52.071+01:00","reminder_intervals":null,"id":"lq94p8wn2lnf","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"The issues with our Backstage Chat Support have been resolved, and the service is now back to normal. Thank you for your patience.","created_at":"2026-01-09T21:58:57.259+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-09T21:58:57.259+01:00","display_at":"2026-01-09T21:58:57.259+01:00","deliver_notifications":true,"tweet_id":null,"id":"9w39dlyf9418","incident_id":"lq94p8wn2lnf","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are currently experiencing issues with our Backstage Chat Support. Users may encounter slowness and errors while using this feature. The issue has been identified as originating from our third-party provider. In the meantime, you can contact Support via email at customersupport@spotme.com. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.","created_at":"2026-01-09T21:26:52.172+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-01-09T21:26:52.172+01:00","display_at":"2026-01-09T21:26:52.172+01:00","deliver_notifications":true,"tweet_id":null,"id":"6jy31djgp0hv","incident_id":"lq94p8wn2lnf","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Backstage","created_at":"2021-06-04T16:43:47.297+02:00","updated_at":"2026-01-09T21:58:57.225+01:00","position":4,"description":"SpotMe Platform - Content Management system","showcase":false,"start_date":"2021-06-04T00:00:00.000+02:00","id":"pzztnc2jf8qg","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"}]},{"name":"Video Breakouts unavailable","status":"resolved","created_at":"2025-10-29T18:29:33.943+01:00","updated_at":"2025-10-29T20:39:09.626+01:00","monitoring_at":null,"resolved_at":"2025-10-29T20:39:09.612+01:00","impact":"minor","shortlink":"https://stspg.io/lyws3dcvjyqz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-10-29T18:29:33.932+01:00","reminder_intervals":null,"id":"ysl0z66k3z67","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"Video Breakouts have been restored.\nWe will continue to monitor the service.\nWe apologize for any inconvenience this may have caused.","created_at":"2025-10-29T20:39:09.612+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T20:39:09.612+01:00","display_at":"2025-10-29T20:39:09.612+01:00","deliver_notifications":true,"tweet_id":null,"id":"907mynml8m74","incident_id":"ysl0z66k3z67","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"operational","new_status":"operational"},{"code":"31n73rlz4v6m","name":"Apps - iOS app","old_status":"operational","new_status":"operational"},{"code":"8sbs8802rfq8","name":"Apps - Web app","old_status":"degraded_performance","new_status":"operational"},{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2025-10-29T18:33:51.549+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T18:33:51.549+01:00","display_at":"2025-10-29T18:33:51.549+01:00","deliver_notifications":false,"tweet_id":null,"id":"y4x84wmc5nl9","incident_id":"ysl0z66k3z67","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"degraded_performance","new_status":"operational"},{"code":"31n73rlz4v6m","name":"Apps - iOS app","old_status":"degraded_performance","new_status":"operational"},{"code":"8sbs8802rfq8","name":"Apps - Web app","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified an issue causing Video Breakouts to be unavailable, related to a third-party service dependency. We will provide updates as more information becomes available.","created_at":"2025-10-29T18:29:34.083+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-10-29T18:29:34.083+01:00","display_at":"2025-10-29T18:29:34.083+01:00","deliver_notifications":true,"tweet_id":null,"id":"f2g61p15xvzq","incident_id":"ysl0z66k3z67","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"operational","new_status":"degraded_performance"},{"code":"31n73rlz4v6m","name":"Apps - iOS app","old_status":"operational","new_status":"degraded_performance"},{"code":"8sbs8802rfq8","name":"Apps - Web app","old_status":"operational","new_status":"degraded_performance"},{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Android app","created_at":"2019-07-26T13:58:07.087+02:00","updated_at":"2025-10-29T18:33:51.494+01:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"rpmbff6qqr8t","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"},{"status":"operational","name":"iOS app","created_at":"2019-07-26T13:58:23.531+02:00","updated_at":"2025-10-29T18:33:51.515+01:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"31n73rlz4v6m","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"},{"status":"operational","name":"Web app","created_at":"2020-01-23T13:51:10.600+01:00","updated_at":"2025-10-29T20:39:09.570+01:00","position":3,"description":"SpotMe Web app","showcase":false,"start_date":null,"id":"8sbs8802rfq8","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"},{"status":"operational","name":"Backstage","created_at":"2021-06-04T16:43:47.297+02:00","updated_at":"2026-01-09T21:58:57.225+01:00","position":4,"description":"SpotMe Platform - Content Management system","showcase":false,"start_date":"2021-06-04T00:00:00.000+02:00","id":"pzztnc2jf8qg","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"}]},{"name":"Android App – Business card scanning feature issue","status":"resolved","created_at":"2025-04-16T13:35:10.759+02:00","updated_at":"2025-04-17T10:46:06.861+02:00","monitoring_at":"2025-04-16T16:18:03.204+02:00","resolved_at":"2025-04-17T10:46:06.842+02:00","impact":"minor","shortlink":"https://stspg.io/cv8qxlfdh2yv","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-04-16T13:35:10.751+02:00","reminder_intervals":null,"id":"89fjkf3922zk","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"The issue affecting the Business Card QR code scanning feature on Android (v2.32.0+) has been resolved in version 2.34.1. We recommend updating to the latest version.","created_at":"2025-04-17T10:46:06.842+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-17T10:46:06.842+02:00","display_at":"2025-04-17T10:46:06.842+02:00","deliver_notifications":true,"tweet_id":null,"id":"s71w5gccf7w4","incident_id":"89fjkf3922zk","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed to address the issue affecting the Business Card QR code scanning feature on Android apps version 2.32.0 and above. This issue was causing crashes when using the feature. The updated version (2.34.1) is now rolling out. We recommend users update to version 2.34.1 as soon as it becomes available in their app store.","created_at":"2025-04-16T16:18:03.204+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-16T16:18:03.204+02:00","display_at":"2025-04-16T16:18:03.204+02:00","deliver_notifications":true,"tweet_id":null,"id":"x61kvh3fnnkw","incident_id":"89fjkf3922zk","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified an issue affecting the Business Card QR code scanning feature on all Android apps running version 2.32.0 and above. This issue may cause the app to crash when using the feature and a fix is currently being rolled out through an app update. We recommend updating to the latest version as soon as it becomes available.","created_at":"2025-04-16T13:35:10.834+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-04-16T13:35:10.834+02:00","display_at":"2025-04-16T13:35:10.834+02:00","deliver_notifications":true,"tweet_id":null,"id":"83gjyc20b4z2","incident_id":"89fjkf3922zk","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Android app","created_at":"2019-07-26T13:58:07.087+02:00","updated_at":"2025-10-29T18:33:51.494+01:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"rpmbff6qqr8t","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"}]},{"name":"Android Issue – Ongoing WebView Issue","status":"resolved","created_at":"2025-03-21T16:57:43.114+01:00","updated_at":"2025-03-24T17:08:54.142+01:00","monitoring_at":null,"resolved_at":"2025-03-24T17:08:54.120+01:00","impact":"minor","shortlink":"https://stspg.io/mccryyjyg4nt","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2025-03-21T16:57:43.104+01:00","reminder_intervals":null,"id":"2jfpbmrhxd19","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"Google provided us with a workaround for the issue, which required code changes to the SpotMe Android container.\nThese modifications were implemented over the weekend, and the resulting build has successfully passed a full QA cycle confirming the issue has been resolved.\nAll containers are currently being built and rolled out.\nIf you still encounter any issues or require an express update of your container, please reach out to our support team.","created_at":"2025-03-24T17:08:54.120+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-24T17:08:54.120+01:00","display_at":"2025-03-24T17:08:54.120+01:00","deliver_notifications":true,"tweet_id":null,"id":"t7qhvcvm35kx","incident_id":"2jfpbmrhxd19","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We’re currently experiencing an issue on Android devices caused by a recent update to Android System WebView rolled out by Google.\n\nThis update may cause certain pages in the Android mobile app to stop loading, which in turn may affect the overall functionality. The app might appear unresponsive, even though it doesn’t crash or show an error. Restarting the app may temporarily help, but the issue can return when accessing specific content or locations within the app.\n\nWe're working closely with Google, which has acknowledged the issue and is investigating it with the highest priority (P1). We’ll keep you informed and share updates as soon as a permanent fix has been released.\n\nIf your Android app is affected by this issue, we recommend directing users to use the SpotMe WebApp on their mobile phone browser instead of the native app.\n\nThank you for your patience and understanding.","created_at":"2025-03-21T16:57:43.226+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2025-03-21T16:57:43.226+01:00","display_at":"2025-03-21T16:57:43.226+01:00","deliver_notifications":true,"tweet_id":null,"id":"rn41r51gbrj1","incident_id":"2jfpbmrhxd19","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Android app","created_at":"2019-07-26T13:58:07.087+02:00","updated_at":"2025-10-29T18:33:51.494+01:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"rpmbff6qqr8t","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"}]},{"name":"EU workspaces not available","status":"resolved","created_at":"2024-08-21T07:55:11.269+02:00","updated_at":"2024-08-21T11:17:28.863+02:00","monitoring_at":"2024-08-21T08:32:18.510+02:00","resolved_at":"2024-08-21T11:17:28.841+02:00","impact":"major","shortlink":"https://stspg.io/sgcbql0xdnth","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-08-21T07:55:11.251+02:00","reminder_intervals":null,"id":"0wx3lryl633j","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"This issue has been resolved.","created_at":"2024-08-21T11:17:28.841+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-21T11:17:28.841+02:00","display_at":"2024-08-21T11:17:28.841+02:00","deliver_notifications":false,"tweet_id":null,"id":"qzt8xltl85xc","incident_id":"0wx3lryl633j","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"operational","new_status":"operational"},{"code":"31n73rlz4v6m","name":"Apps - iOS app","old_status":"operational","new_status":"operational"},{"code":"8sbs8802rfq8","name":"Apps - Web app","old_status":"operational","new_status":"operational"},{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"operational","new_status":"operational"},{"code":"l9tdvmb9skdm","name":"Cloud - EU (Germany)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A defective storage node in the infrastructure was identified and replaced. We remain available for any further assistance.\n\nThank you for your patience.","created_at":"2024-08-21T08:32:18.510+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-21T08:32:18.510+02:00","display_at":"2024-08-21T08:32:18.510+02:00","deliver_notifications":true,"tweet_id":null,"id":"t68g44hjfzrs","incident_id":"0wx3lryl633j","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"degraded_performance","new_status":"operational"},{"code":"31n73rlz4v6m","name":"Apps - iOS app","old_status":"degraded_performance","new_status":"operational"},{"code":"8sbs8802rfq8","name":"Apps - Web app","old_status":"degraded_performance","new_status":"operational"},{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"degraded_performance","new_status":"operational"},{"code":"l9tdvmb9skdm","name":"Cloud - EU (Germany)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the cause of the issue with EU workspaces. Our team is now working on a full fix.\n\nThank you for your patience.","created_at":"2024-08-21T08:16:42.064+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-21T08:16:42.064+02:00","display_at":"2024-08-21T08:16:42.064+02:00","deliver_notifications":true,"tweet_id":null,"id":"fvy7x59ys7dz","incident_id":"0wx3lryl633j","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"31n73rlz4v6m","name":"Apps - iOS app","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"8sbs8802rfq8","name":"Apps - Web app","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"partial_outage","new_status":"degraded_performance"},{"code":"l9tdvmb9skdm","name":"Cloud - EU (Germany)","old_status":"partial_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"EU workspaces are currently unavailable on Backstage and mobile and web apps for participant users. Our team is actively investigating the issue.\n\nThank you for your patience.","created_at":"2024-08-21T07:55:11.464+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-08-21T07:55:11.464+02:00","display_at":"2024-08-21T07:55:11.464+02:00","deliver_notifications":true,"tweet_id":null,"id":"tx4qhf8f7nnd","incident_id":"0wx3lryl633j","custom_tweet":null,"affected_components":[{"code":"rpmbff6qqr8t","name":"Apps - Android app","old_status":"operational","new_status":"partial_outage"},{"code":"31n73rlz4v6m","name":"Apps - iOS app","old_status":"operational","new_status":"partial_outage"},{"code":"8sbs8802rfq8","name":"Apps - Web app","old_status":"operational","new_status":"partial_outage"},{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"operational","new_status":"partial_outage"},{"code":"l9tdvmb9skdm","name":"Cloud - EU (Germany)","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Android app","created_at":"2019-07-26T13:58:07.087+02:00","updated_at":"2025-10-29T18:33:51.494+01:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"rpmbff6qqr8t","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"},{"status":"operational","name":"EU (Germany)","created_at":"2017-03-08T11:52:27.756+01:00","updated_at":"2024-08-21T08:32:18.424+02:00","position":2,"description":"European based events are handled by this specific group of servers","showcase":false,"start_date":null,"id":"l9tdvmb9skdm","page_id":"50v0b5s5h5yd","group_id":"3ds3gp7b8kkp"},{"status":"operational","name":"iOS app","created_at":"2019-07-26T13:58:23.531+02:00","updated_at":"2025-10-29T18:33:51.515+01:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"31n73rlz4v6m","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"},{"status":"operational","name":"Web app","created_at":"2020-01-23T13:51:10.600+01:00","updated_at":"2025-10-29T20:39:09.570+01:00","position":3,"description":"SpotMe Web app","showcase":false,"start_date":null,"id":"8sbs8802rfq8","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"},{"status":"operational","name":"Backstage","created_at":"2021-06-04T16:43:47.297+02:00","updated_at":"2026-01-09T21:58:57.225+01:00","position":4,"description":"SpotMe Platform - Content Management system","showcase":false,"start_date":"2021-06-04T00:00:00.000+02:00","id":"pzztnc2jf8qg","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"}]},{"name":"Backstage Chat Support issue","status":"resolved","created_at":"2024-05-29T18:20:48.329+02:00","updated_at":"2024-05-29T18:59:11.728+02:00","monitoring_at":"2024-05-29T18:27:59.674+02:00","resolved_at":"2024-05-29T18:59:11.709+02:00","impact":"minor","shortlink":"https://stspg.io/5ltpvkr3w7l6","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2024-05-29T18:20:48.323+02:00","reminder_intervals":null,"id":"8mx5vrynjy3g","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"The issues with our Backstage Chat Support have been resolved, and the service is now back to normal. Thank you for your patience.","created_at":"2024-05-29T18:59:11.709+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-29T18:59:11.709+02:00","display_at":"2024-05-29T18:59:11.709+02:00","deliver_notifications":true,"tweet_id":null,"id":"h1tk3w25hdng","incident_id":"8mx5vrynjy3g","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2024-05-29T18:27:59.674+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-29T18:27:59.674+02:00","display_at":"2024-05-29T18:27:59.674+02:00","deliver_notifications":false,"tweet_id":null,"id":"m5bylz9bkwhl","incident_id":"8mx5vrynjy3g","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently experiencing issues with our Backstage Chat Support. Users may encounter slowness and errors while using this feature. The issue has been identified as originating from our third-party provider. In the meantime, you can contact Support via email at customersupport@spotme.com or by phone at +1 202 8384881. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution.","created_at":"2024-05-29T18:20:48.391+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2024-05-29T18:20:48.391+02:00","display_at":"2024-05-29T18:20:48.391+02:00","deliver_notifications":true,"tweet_id":null,"id":"s9h8c1tlzjpm","incident_id":"8mx5vrynjy3g","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Backstage","created_at":"2021-06-04T16:43:47.297+02:00","updated_at":"2026-01-09T21:58:57.225+01:00","position":4,"description":"SpotMe Platform - Content Management system","showcase":false,"start_date":"2021-06-04T00:00:00.000+02:00","id":"pzztnc2jf8qg","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"}]},{"name":"Email delivery issue","status":"resolved","created_at":"2023-12-07T21:18:17.372+01:00","updated_at":"2023-12-07T22:58:41.308+01:00","monitoring_at":null,"resolved_at":"2023-12-07T22:58:41.295+01:00","impact":"none","shortlink":"https://stspg.io/qblkvkz8qr2r","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-12-07T21:18:17.366+01:00","reminder_intervals":null,"id":"tdr3pj6wl180","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"Situation has now gone back to normal, the teams have identified the root cause and have applied adequate measures. \nAlthough the issue is resolved, if you encounter any issues regarding email delivery, please contact SpotMe support.","created_at":"2023-12-07T22:58:41.295+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-12-07T22:58:41.295+01:00","display_at":"2023-12-07T22:58:41.295+01:00","deliver_notifications":false,"tweet_id":null,"id":"p6nf8b80fm6b","incident_id":"tdr3pj6wl180","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"We are currently experiencing difficulties with email delivery.\nOur team is actively investigating the root cause of the problem.\nOutgoing emails may be delayed or fail to send.","created_at":"2023-12-07T21:18:17.406+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-12-07T21:18:17.406+01:00","display_at":"2023-12-07T21:18:17.406+01:00","deliver_notifications":false,"tweet_id":null,"id":"srtbx5tv4ccj","incident_id":"tdr3pj6wl180","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Delays in email delivery","status":"resolved","created_at":"2023-03-16T22:31:24.522+01:00","updated_at":"2023-03-16T23:09:05.539+01:00","monitoring_at":"2023-03-16T22:54:08.798+01:00","resolved_at":"2023-03-16T23:09:05.525+01:00","impact":"minor","shortlink":"https://stspg.io/wgl3hxp4qds0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-03-16T22:31:24.514+01:00","reminder_intervals":null,"id":"7x2vvbb6thtm","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"The delays in email sending caused by our third-party provider have been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience.","created_at":"2023-03-16T23:09:05.525+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-03-16T23:09:05.525+01:00","display_at":"2023-03-16T23:09:05.525+01:00","deliver_notifications":true,"tweet_id":null,"id":"0plyljhthjg9","incident_id":"7x2vvbb6thtm","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Email sending delays caused by our third-party provider have been mostly resolved. We’re closely monitoring the situation to ensure everything stays stable. Thank you for your understanding.","created_at":"2023-03-16T22:54:08.798+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-03-16T22:54:08.798+01:00","display_at":"2023-03-16T22:54:08.798+01:00","deliver_notifications":true,"tweet_id":null,"id":"24wmyf1bq161","incident_id":"7x2vvbb6thtm","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently experiencing delays in email sending due to an issue with our third-party provider. \nOur team is actively working with the provider to resolve the issue as quickly as possible. We apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve the issue. \nWe will continue to update our status page with more information as it becomes available.","created_at":"2023-03-16T22:31:24.597+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-03-16T22:31:24.597+01:00","display_at":"2023-03-16T22:31:24.597+01:00","deliver_notifications":true,"tweet_id":null,"id":"88m9rfgn39kh","incident_id":"7x2vvbb6thtm","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Backstage","created_at":"2021-06-04T16:43:47.297+02:00","updated_at":"2026-01-09T21:58:57.225+01:00","position":4,"description":"SpotMe Platform - Content Management system","showcase":false,"start_date":"2021-06-04T00:00:00.000+02:00","id":"pzztnc2jf8qg","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"}]},{"name":"Delays in email delivery","status":"resolved","created_at":"2023-03-06T17:47:05.954+01:00","updated_at":"2023-03-06T21:00:30.407+01:00","monitoring_at":null,"resolved_at":"2023-03-06T21:00:30.381+01:00","impact":"none","shortlink":"https://stspg.io/dnyk4vsm7blz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2023-03-06T17:47:05.947+01:00","reminder_intervals":null,"id":"qg451m80j5vt","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"The email delivery issue has been resolved and emails sent from the SpotMe Platform are now delivered normally.","created_at":"2023-03-06T21:00:30.381+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-03-06T21:00:30.381+01:00","display_at":"2023-03-06T21:00:30.381+01:00","deliver_notifications":true,"tweet_id":null,"id":"305qrg4nfv2z","incident_id":"qg451m80j5vt","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently experiencing issues with our email system related to our third-party provider. Our team is actively investigating the issue.\nDuring this time, you may experience delays in receiving emails from the SpotMe Platform. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.\nWe will continue to update our status page with more information as it becomes available.","created_at":"2023-03-06T17:47:05.993+01:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2023-03-06T17:47:05.993+01:00","display_at":"2023-03-06T17:47:05.993+01:00","deliver_notifications":true,"tweet_id":null,"id":"f76fkbtb5q6f","incident_id":"qg451m80j5vt","custom_tweet":null,"affected_components":[{"code":"pzztnc2jf8qg","name":"Apps - Backstage","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Backstage","created_at":"2021-06-04T16:43:47.297+02:00","updated_at":"2026-01-09T21:58:57.225+01:00","position":4,"description":"SpotMe Platform - Content Management system","showcase":false,"start_date":"2021-06-04T00:00:00.000+02:00","id":"pzztnc2jf8qg","page_id":"50v0b5s5h5yd","group_id":"f2gp2fmm4jvm"}]},{"name":"Live streaming - Europe","status":"resolved","created_at":"2022-10-21T11:56:26.654+02:00","updated_at":"2022-10-21T17:10:09.806+02:00","monitoring_at":"2022-10-21T14:01:02.077+02:00","resolved_at":"2022-10-21T17:10:09.789+02:00","impact":"major","shortlink":"https://stspg.io/r3ybtpnr0084","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-10-21T11:56:26.647+02:00","reminder_intervals":null,"id":"3m94xwzl0cp4","page_id":"50v0b5s5h5yd","incident_updates":[{"status":"resolved","body":"We are closing this case as EU streaming channels are now all stable.","created_at":"2022-10-21T17:10:09.789+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-10-21T17:10:09.789+02:00","display_at":"2022-10-21T17:10:09.789+02:00","deliver_notifications":true,"tweet_id":null,"id":"4xykpfwgvg40","incident_id":"3m94xwzl0cp4","custom_tweet":null,"affected_components":[{"code":"95q5fg4wch3n","name":"Streaming - Streaming - EU","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"Issue has been identified and is located within our streaming provider that is currently working on resolving the issue. In the meantime, a workaround had been put in place by our teams and all streaming services are now back to normal in EU. Please raise a support ticket if you are still encountering issues.","created_at":"2022-10-21T14:01:02.077+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-10-21T14:01:02.077+02:00","display_at":"2022-10-21T14:01:02.077+02:00","deliver_notifications":true,"tweet_id":null,"id":"p1vc7m5kdpct","incident_id":"3m94xwzl0cp4","custom_tweet":null,"affected_components":[{"code":"95q5fg4wch3n","name":"Streaming - Streaming - EU","old_status":"partial_outage","new_status":"operational"}]},{"status":"investigating","body":"We are working on resolving the issue and will be updating you with the information once done.","created_at":"2022-10-21T12:31:00.614+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-10-21T12:31:00.614+02:00","display_at":"2022-10-21T12:31:00.614+02:00","deliver_notifications":true,"tweet_id":null,"id":"rs4d8dgnhdpp","incident_id":"3m94xwzl0cp4","custom_tweet":null,"affected_components":[{"code":"95q5fg4wch3n","name":"Streaming - Streaming - EU","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"Hello,\n\nwe would like to inform you that we are currently experiencing issues starting live video streams in our Europe region. We are currently investigating the issue and will provide updates shortly.\n\nWe are sorry for the inconvenience.\n\nSpotMe Engineering Team","created_at":"2022-10-21T11:56:26.723+02:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-10-21T11:56:26.723+02:00","display_at":"2022-10-21T11:56:26.723+02:00","deliver_notifications":true,"tweet_id":null,"id":"1f7s112g5sw2","incident_id":"3m94xwzl0cp4","custom_tweet":null,"affected_components":[{"code":"95q5fg4wch3n","name":"Streaming - Streaming - EU","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Streaming - EU","created_at":"2020-09-11T14:12:42.242+02:00","updated_at":"2023-01-30T14:16:59.576+01:00","position":2,"description":"SpotMe Streaming Service","showcase":false,"start_date":"2020-09-11T00:00:00.000+02:00","id":"95q5fg4wch3n","page_id":"50v0b5s5h5yd","group_id":"zz2m4by44pts"}]}]
}